Melissa and I have been very satisfied with our media room. Your expertise in establishing a design, given our budget, was thoughtful and very well presented. I was extremely happy with the quality of components you offered. I have and will continue to recommend you to others and as we continue to upgrade our home, Hi-End Audio will be a part of those plans.
Music is very important to me, and you have made it possible for me to enjoy my favorite hobby at a level I never thought possible at my budget. I love visiting your store not only for the wonderfully friendly and relaxed listening atmosphere, but also for the depth of knowledge you so graciously share. Thank you for your friendship, and for guiding me towards a truly exceptional listening experience.
Several years ago, I embarked on an ambitious project to build an extremely high-end home theater in a new construction/renovation project in an historic neighborhood in Dallas. As I researched the hi-end components I was looking for, one name in particular kept coming up again and again: ‘Vu Phan’ and ‘Hi End Theater and Audio’ in Richardson! The recommendations came straight from the manufacturers reps, and from manufacturers themselves in many cases. When I contacted Vu, I found that he was a wealth of information and suggestions. He helped me refine my choices, and in some cases introduced me to new products I had not heard of before. I also appreciated the lack of sales pressure or the arrogant condescending attitude that unfortunately often accompanies a high-end retailer.
Visiting the HETA store in Richardson is also always a treat. The customer service provided by Vu and Kim is of the highest quality, and the showrooms display the state-of-the-art in the AV industry today, both analog and digital. No matter your budget, HETA has a solution for you, with the caveat that they will not provide any product that does not have excellent audio or video quality.
On the high end, Vu helped design my setup which has 17 mono-blocks and 4 stereo power-amps, together with 7 subwoofers and 29 channels of fully balanced audio driven by a 32 channel processor, all of which form the backbone of a 9.7.8 Dolby Atmos / Auro-3D and DTS:X theater (or 17.1 in the old nomenclature). Five of the speakers are bi-amplified with active crossovers (implemented digitally in the processor). And what would a theater be without an almost 15-foot (diagonal) dual masking screen, high brightness 4K laser projector, and full Crestron automation?
With all the gear I have, you can imagine that I occasionally have warranty/repair requirements. On this front, I cannot possibly praise HETA highly enough. In some cases, Vu has leveraged his close and personal connections with the manufacturer to provide outstanding service that far exceeds anything I have ever experienced. On the installation side, the quality of the work is simply outstanding. Even with a 4 rack system in a cramped equipment closet, with 29 sets of XLR interconnects, 26 sets of speaker cables, along with all the power cables (there are 18 circuits in the room), USB cables, network cables, and HDMI cables, the racks (which include an enterprise 48 port Cisco switch and router) are beautifully configured with the best cable management I have ever seen. I do not hesitate for an instant to recommend Hi End Theater and Audio for any AV project that demands the highest quality components, installation and service.
Customer service is always priority one. While many may claim that they are ‘experts’ and will sell you anything, Vu focuses on your situation or goal and then helps you consider all possibilities to achieve them. Each experience I’ve had with Vu and his team over the years has been outstanding.
On a ‘shopping day’ with my wife, I asked to stop by Hi-End and listen to the Rotel RA-12. She agreed, surprising enough. I called ahead and Vu asked about my current system, clarified what he had heard, and then set up a room for us with comparable speakers before we arrived. Vu was patient, informative, and as others have said – no pressure. Vu asked about what I was looking for, what my expectations and setup location were, and helped educate my wife on some of the finer points of higher end equipment. A month later I worked with Vu to purchase a Pro-Ject turntable. Again, he didn’t assume anything and asked enough questions to make sure he understood my needs. My wife is extremely happy also, and our dates lately include hunting albums at the local music stores. I can’t speak highly enough about the service and experience at Hi-End
Thank you to Hi-End Theater and Audio for helping with my Ayre Amplifier issue. The customer service and dedication Hi-End shows to its customers is one of the main reasons this company has been my ‘go-to-guy’ for all of my audio components over the past 10+ years.
I am very pleased with your work for my home theater system. It was extremely pleasant and professional. You are very clear and customer-oriented and also very precise and honest. I have come across few individuals in my life who are so honest and personable. Please accept my sincere appreciation for your kind help. I would recommend you to my friends without hesitation.
I have known Vu Phan and have done business with him over the past ten years. Vu has always maintained a good assortment of high-end manufacturers of stereo hardware. Perhaps most importantly, Vu is a very patient, low-pressure salesman of his gear. He has permitted me to listen for extended periods of time to various combinations of hardware; this is a departure from any other audio-video dealer I have ever been exposed to. Vu has also offered well-reasoned advice about hardware, particularly the appropriate combinations of things like amplifiers, speakers, interconnects, and cables. I couldn’t be happier with my current home theater-sound system.