Jeff W.On a ‘shopping day’ with my wife, I asked to stop by Hi-End and listen to the Rotel RA-12. She agreed, surprising enough. I called ahead and Vu asked about my current system, clarified what he had heard, and then set up a room for us with comparable speakers before we arrived. Vu was patient, informative, and as others have said – no pressure. Vu asked about what I was looking for, what my expectations and setup location were, and helped educate my wife on some of the finer points of higher end equipment. A month later I worked with Vu to purchase a Pro-Ject turntable. Again, he didn’t assume anything and asked enough questions to make sure he understood my needs. My wife is extremely happy also, and our dates lately include hunting albums at the local music stores. I can’t speak highly enough about the service and experience at Hi-End